1. Core Deposit
- When purchasing a remanufactured turbocharger, a core deposit is invoiced for the old unit ("core"). This deposit is refunded upon the return of the core. (Note: A small number of new BorgWarner turbochargers also carry a core deposit).
- The amount of the core deposit will be communicated when inquiring about the price of the turbocharger.
- Quoted prices do not include VAT (Value Added Tax).
2. Return Period
- The old core must be returned within 15 calendar days following the date of sale indicated on the purchase delivery note.
3. Conditions for Return
- Only original cores bearing the manufacturer's identification plate are accepted.
- The core's reference (part number) must correspond to the turbocharger originally purchased from Turbo Service (e.g., Garrett, BorgWarner, etc.) or an equivalent accepted by the manufacturer (see Section 6).
- The core must be returned complete, undisassembled, and in the original packaging supplied with the replacement turbocharger.
4. Deposit Refund
- To receive the core deposit refund, it is essential to provide the IBAN (International Bank Account Number) of the bank account for the credit transfer.
- A photocopy of the original purchase delivery note must also be attached or provided with the return information.
5. Core Collection
- To request core collection (shipping costs covered by Turbo Service), complete the core return form available on the Turbo Service website.
- Alternatively, contact customer service by sending an email to devoluciones@turboservice.es. Include the purchase delivery note number and your full contact details.
- The core must be returned free of any fittings, hoses/lines, or other extraneous parts. Turbo Service will not be responsible for any costs associated with the subsequent return of such additional items left on the core.
- Package the core appropriately, ensuring sensitive components are protected from damage during transport. Use the original packaging from the replacement turbocharger as specified in Section 3.
- Hand over the packaged core to the designated carrier, ensuring the official collection order document provided by Turbo Service is securely attached to the package. Failure to attach the collection order may result in Turbo Service not being responsible for the deposit refund in case of loss or incident during transit.
6. Verification and Final Refund
Following reception and verification of the returned core at Turbo Service facilities, the core deposit refund will be processed via bank transfer to the provided IBAN.
Requirements for Core Acceptance and Deposit Refund:
- The core must correspond to the reference of the turbocharger invoiced or be an equivalent officially accepted by the original equipment manufacturer.
- Cores will be rejected if they are identified as copies, alternative (non-original equipment) brands, or if they are missing the ORIGINAL manufacturer's identification plate.
- Cores will be rejected if they are non-original, disassembled, incomplete, or exhibit specific damages such as broken valves.
Observations:
- Failure to comply with any of these conditions may result in the forfeiture of the core deposit refund.
- For further information or clarification regarding this policy, please consult Turbo Service directly.
TURBO SERVICE IBERICA C/ Edison, 46, Pol. Ind. San Marcos, 28906, Getafe (Madrid) – devoluciones@turboservice.es