At Turbo Service Ibérica, we are committed to our customers' satisfaction. Therefore, we offer a flexible and transparent returns policy.
1. Return Period
The customer may exercise the right of return within a maximum period of 2 calendar days following receipt of the order. After this 2-day period has elapsed, returns will generally not be accepted. An exception exists for returns specifically agreed upon in advance with Turbo Service personnel.
2. Return Procedure
- Contact Turbo Service: The return process must be initiated by formally contacting Turbo Service. This can be done by completing the dedicated returns form available on the Turbo Service website. Alternatively, customers can contact the customer service department directly via email at devoluciones@turboservice.es. This initial contact is crucial for logging the return request. It is mandatory to include specific identifiers in the communication: the delivery note number (“número de albarán”), and the original order number (“número de pedido”). Accurate contact details for the customer must also be provided.
- Package the Component/Unit: Proper packaging is critical for protecting the returned item during transit. The components or units being returned must be in perfect, as-delivered condition, placed securely within their original, undamaged packaging. The original packaging must be enclosed within suitable outer packaging. The customer must include the official Return Authorization document issued by Turbo Service.
- Ship the Component/Unit: The customer is responsible for arranging and covering all shipping expenses related to the return shipment.
3. Condition of Returned Component/Unit
All returned items must be in the exact condition as delivered—undamaged, unmodified, and not tampered with. If any disassembly, repair attempt, or damage is detected, the return will be rejected and no credit issued. If damage is assessed, it will be deducted from the credit amount.
4. Credit Issuance
Credit is issued once the returned item is verified by Turbo Service. The issued credit is not refundable and may only be used for future purchases with Turbo Service.
5. Exceptions and Additional Costs
- Product Exchange: The customer must pay shipping costs for returning the original item and sending the replacement.
- Order Error (by TSI): Turbo Service will cover collection and redelivery costs if the error was theirs.
- Damaged Packaging: If packaging is damaged, a minimum 10% charge will be applied, even if the component is in perfect condition.
- Installed Component/Unit: Any sign of installation makes the item ineligible for return or credit.
- Returns Outside the Deadline: Returns made after 48 hours will not be accepted unless pre-authorized.
- Collection Costs: If Turbo Service arranges pickup, all costs will be charged to the customer.
6. Return Authorization
After approval, a Return Authorization document will be issued and must be included in the return shipment. Returns without this document may be refused or delayed.
7. Incident Notification / Queries
For questions regarding returns or specific inquiries, customers should contact Turbo Service customer service.
8. Policy Updates
Turbo Service Ibérica reserves the right to update this policy at any time. The latest version is always available on the official website.
TURBO SERVICE IBERICA C/ Edison, 46, Pol. Ind. San Marcos, 28906, Getafe (Madrid) – devoluciones@turboservice.es