As a distributor, Turbo Service undertakes to be responsible for any non-conformities that become apparent within a period of 1 year from the delivery of the product. This warranty does not cover damage caused by improper use or normal wear and tear of the products.
In the event of a defective product, Turbo Service commits to:
- Replace any defective part or part that does not meet the required specifications: Turbo Service will replace defective parts or those that do not comply with the product's technical specifications.
- Address warranty claims only in cases of a defect in the part itself or its incorrect assembly, never due to misuse, incorrect installation on the vehicle, lack of lubrication, etc.
- Turbo Service will not cover installation and reinstallation costs.
The consumer and user must inform Turbo Service of the non-conformity within one week of becoming aware of it. Turbo Service will provide the consumer with information regarding the existence and conditions of after-sales services and any commercial warranties, should they exist.
To make use of the warranty, the consumer must:
- Contact Turbo Service: They must complete the returns form on the Turbo Service website or, alternatively, contact customer service.
- Provide the defective product: The consumer must provide the defective product along with the purchase invoice or any other document verifying the date of acquisition (purchase delivery note).
- Follow Turbo Service's instructions: The consumer will be informed of the steps to follow for the repair or replacement of the product.
Turbo Service commits to:
- Manage the repair or replacement of the product quickly and efficiently.
- Inform the consumer about the status of the product's repair or replacement.
- Offer quality customer service.
TURBO SERVICE IBERICA C/ Edison, 46, Pol. Ind. San Marcos, 28906, Getafe (Madrid) – devoluciones@turboservice.es