New merchandise

The conditions for returning merchandise are as follows:

  • All returns must be authorized by Turbo Service Ibérica.
  • Once the return is authorized, a document will be sent with the acceptance of the return, which must be included with the returned material.
  • Returns must be made within a maximum period of 48 hours from receipt of the merchandise. After this period, no returns will be accepted, except for those agreed with Turbo Service Ibérica.
  • A return fee will be applied in the following cases:

1.    Returns that are not authorized, due to an error attributable to the client, will have a charge of 3% of the value of the material, with a minimum of 5 euros.

2.    The new material must be in its original packaging without damage (broken, painted, labeled, etc.) and protected by other packaging for transport. If it is not returned in these conditions, a minimum of 10% of its value will be charged.

  • The refund amount will be paid once the material has been checked by the Turbo Service Ibérica team. The payment will generate a balance in favor of the customer that will not be refundable, remaining at their disposal to offset future purchases.
  • If the material shows signs that it has been assembled, the amount will not be paid .
  • The expenses incurred by the collection of the returned merchandise will be borne by the customer.
  • Any return that does not meet these requirements and by these means will not be accepted by Turbo Service Ibérica.

Helmet Return

When you purchase a remanufactured turbo or some references of new BorgWarner turbochargers , a hull deposit is charged on the invoice, refundable upon return.

  • The maximum return period for the helmet will be 15 days from receipt of the turbo.
  • attach a photocopy of the purchase note to return the deposit .
  • Before shipping the helmet, make sure to leave the helmet free of fittings, hoses and other parts necessary for later assembly. Turbo Service Ibérica will not be responsible for the expenses derived from subsequent collection or return of these parts.
  • Package the helmet properly, in a box protecting sensitive parts from damage during transport.
  • When you have prepared the helmet, request collection at :

  • The shipment will only be delivered to the carrier if they provide a pickup order . If this requirement is not respected, Turbo Service Ibérica will not be responsible for the refund of said deposit in the event of loss of the merchandise, as well as for the management of the incident. Once Once the helmet has been received and checked at the Turbo Service facilities , its credit will be issued. To return the deposit, the helmet must meet the following requirements:

1.    The hull must correspond to the reference of the invoiced turbo or equivalent accepted by the manufacturer.

2.    Non-original, disassembled, incomplete or broken valve helmets will not be accepted.

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