At Turbo Service Ibérica, we are committed to our customers' satisfaction. Therefore, we offer a flexible and transparent returns policy.

1. Return Period

The customer may exercise the right of return within a maximum period of 2 calendar days following receipt of the order. After this 2-day period has elapsed, returns will generally not be accepted. An exception exists for returns specifically agreed upon in advance with Turbo Service personnel.

2. Return Procedure

To return an order or a specific component/unit, the following structured procedure must be adhered to:

  • Contact Turbo Service: The return process must be initiated by formally contacting Turbo Service. This can be done by completing the dedicated returns form available on the Turbo Service website. Alternatively, customers can contact the customer service department directly via email at devoluciones@turboservice.es. This initial contact is crucial for logging the return request. It is mandatory to include specific identifiers in the communication: the delivery note number (“número de albarán”), and the original order number (“número de pedido”). Accurate contact details for the customer must also be provided. Providing these numbers is essential for efficient tracking and processing of the return.

  • Package the Component/Unit: Proper packaging is critical for protecting the returned item during transit. The components or units being returned must be in perfect, as-delivered condition. They must be placed securely within their original, undamaged packaging. The original packaging itself must be free from damage such as tears, paint marks, or unauthorized labels. Furthermore, this original package must be enclosed within suitable outer packaging designed for transport, providing an additional layer of protection. Inside this outer packaging, the customer must include the official Return Authorization document issued by Turbo Service upon approval of the return request. This document serves as proof of authorization and is vital for the receiving department to identify and process the return correctly.

  • Ship the Component/Unit: The responsibility for arranging and covering the costs associated with shipping the returned item back to Turbo Service lies with the customer. The customer must bear all shipping expenses for the return shipment.

3. Condition of Returned Component/Unit

The condition of the returned item is paramount and subject to strict verification. All returned components, units, or parts must be received in precisely the same condition as they were originally delivered. Crucially, they must show no signs of having been tampered with or modified in any way. For precision components like turbochargers, any unauthorized disassembly, adjustment, attempted repair, or modification can compromise integrity, performance, and safety, often voiding warranties.

If returned items exhibit damage not present at the time of original delivery, or if they deviate from the required pristine condition, the cost associated with rectifying this damage (or the diminution in value) will be assessed by Turbo Service. This assessed cost will be deducted from the total credit amount eligible for the return.

Furthermore, if the technical service/inspection team at Turbo Service detects any indications of tampering or modification upon examining the returned component, the return request will be rejected outright. In such cases, credit will not be issued for the item. This stringent approach underscores the importance of returning components exactly as received, without any customer-induced alterations or interference.

4. Credit Issuance

Reimbursement for accepted returns is provided in the form of account credit, subject to specific conditions. Provided the returned components or units are received undamaged and meet all other return criteria (including condition and packaging requirements), Turbo Service will issue a credit to the customer for the amount originally paid for those specific items.

The issuance of this return credit is contingent upon the completion of a satisfactory inspection of the returned materials by the Turbo Service team. Once the inspection confirms compliance with the policy, the credit is processed.

The credit generated creates a positive balance in the customer's account with Turbo Service. However, this balance is explicitly non-refundable; it cannot be converted to cash or refunded to the original payment method. The credit remains available solely for the customer to apply against future purchases from Turbo Service.

5. Exceptions and Additional Costs

This section outlines specific scenarios related to returns and clarifies the allocation of associated costs:

  • Product Exchange: Should a customer wish to exchange a returned item for a different component or unit, the customer is responsible for all associated shipping costs. This includes the cost of shipping the original item back to Turbo Service and the cost of shipping the new, replacement item to the customer.

  • Order Error (by TSI): In instances where an incorrect product was shipped due to an error made by Turbo Service Ibérica, TSI will assume full responsibility for the logistical costs involved in rectifying the mistake. This includes covering the expenses for collecting the incorrect item from the customer and the costs for delivering the correct item as per the original order.

  • Damaged Packaging: New components/units must be returned not only in perfect condition themselves but also within their original packaging, which must also be undamaged. This includes freedom from tears, paint, extraneous labels, or other defacement. The original packaging must also be protected by suitable outer packaging during return transit. If a component is returned with damaged original packaging, even if the component itself is unharmed, a minimum charge of 10% of the component's value will be levied against the return credit. This charge specifically addresses the diminished value or resalability due to compromised packaging.

  • Installed Component/Unit: If a returned component or unit exhibits any signs indicating that it has been installed or fitted onto a vehicle, it becomes ineligible for credit. The return will be rejected, and no credit amount will be issued.

  • Returns Outside the Deadline: Returns initiated after the 2-calendar-day (48-hour) window following receipt of the goods will not be accepted, unless a specific exception has been formally agreed upon beforehand with Turbo Service.

  • Collection Costs: If circumstances require Turbo Service to arrange for the collection of returned goods from the customer's location (rather than the customer shipping them back), any costs incurred by Turbo Service for this collection service will be borne by the customer.

6. Return Authorization

Once Turbo Service and authorizes the return request (based on the initial contact outlined in Section 2), a formal Return Authorization document will be issued to the customer. This document must be included inside the package with the returned component/unit. This authorization acts as a crucial control mechanism. Returns received without a valid authorization document may be refused or experience significant processing delays.

7. Incident Notification / Queries

For any questions regarding the returns policy, or to make an inquiry about a specific return or related issue, customers should contact Turbo Service through Customer Service.

8. Policy Updates

Turbo Service Ibérica explicitly reserves the right to modify this returns policy at any time without prior notice. The most current and authoritative version of the returns policy will always be maintained and accessible on the official Turbo Service Ibérica website.

1. Core Deposit

  • When purchasing a remanufactured turbocharger, a core deposit is invoiced for the old unit ("core"). This deposit is refunded upon the return of the core. (Please note: A small number of new BorgWarner turbochargers also carry a core deposit).
  • The amount of the core deposit will be communicated when inquiring about the price of the turbocharger.
  • Quoted prices do not include VAT (Value Added Tax)

2. Return Period

  • The old core must be returned within 15 calendar days following the date of sale indicated on the purchase delivery note.

3. Conditions for Return

  • Only original cores bearing the manufacturer's identification plate are accepted.
  • The core's reference (part number) must correspond to the turbocharger originally purchased from Turbo Service (e.g., Garrett, BorgWarner, etc.) or an equivalent accepted by the manufacturer (see Section 6).
  • The core must be returned complete, undisassembled, and in the original packaging supplied with the replacement turbocharger.

4. Deposit Refund

  • To receive the core deposit refund, it is essential to provide the IBAN (International Bank Account Number) of the bank account for the credit transfer.
  • A photocopy of the original purchase delivery note must also be attached or provided with the return information

5. Core Collection

  • To request core collection (shipping costs covered by Turbo Service), you must complete the core return form available on the Turbo Service website.
  • Alternatively, you may contact customer service by sending an email to devoluciones@turboservice.es. Please ensure the email includes the purchase delivery note number and your full contact details.
  • The core must be returned free of any fittings, hoses/lines, or other extraneous parts. Turbo Service will not be responsible for any costs associated with the subsequent return of such additional items left on the core.
  • Package the core appropriately, ensuring sensitive components are protected from damage during transport. Use the original packaging from the replacement turbocharger as specified in Section 3.
  • Hand over the packaged core to the designated carrier, ensuring the official collection order document provided by Turbo Service is securely attached to the package. Failure to attach the collection order may result in Turbo Service not being responsible for the deposit refund if the merchandise is lost in transit, nor of the management of the incident.

6. Verification and Final Refund

  • Following reception and verification of the returned core at Turbo Service facilities, the core deposit refund will be processed via bank transfer to the provided IBAN.

  • Requirements for Core Acceptance and Deposit Refund:

  • The core must correspond to the reference of the turbocharger invoiced or be an equivalent officially accepted by the original equipment manufacturer.
  • Cores will be rejected if they are identified as copies, alternative (non-original equipment) brands, or if they are missing the ORIGINAL manufacturer's identification plate.
  • Cores will be rejected if they are non-original, disassembled, incomplete, or exhibit specific damages such as broken valves

Observations:

  • Failure to comply with any of these conditions may result in the forfeiture of the core deposit refund.
  • For further information or clarification regarding this policy, please consult Turbo Service directly.

As a distributor, Turbo Service undertakes to be responsible for any non-conformities that become apparent within a period of 1 year from the delivery of the product. This warranty does not cover damage caused by improper use or normal wear and tear of the products.

In the event of a defective product, Turbo Service commits to:

  1. Replace any defective part or part that does not meet the required specifications: Turbo Service will replace defective parts or those that do not comply with the product's technical specifications.
  2. Address warranty claims only in cases of a defect in the part itself or its incorrect assembly, never due to misuse, incorrect installation on the vehicle, lack of lubrication, etc.
  3. Turbo Service will not cover installation and reinstallation costs.

The consumer and user must inform Turbo Service of the non-conformity within one week of becoming aware of it. Turbo Service will provide the consumer with information regarding the existence and conditions of after-sales services and any commercial warranties, should they exist.

To make use of the warranty, the consumer must:

  1. Contact Turbo Service: They must complete the returns form on the Turbo Service website or, alternatively, contact customer service.
  2. Provide the defective product: The consumer must provide the defective product along with the purchase invoice or any other document verifying the date of acquisition (purchase delivery note).
  3. Follow Turbo Service's instructions: The consumer will be informed of the steps to follow for the repair or replacement of the product.

Turbo Service commits to:

  1. Manage the repair or replacement of the product quickly and efficiently.
  2. Inform the consumer about the status of the product's repair or replacement.
  3. Offer quality customer service.
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